RETURNS & EXCHANGE POLICY
Please write to customer service at firstname.lastname@example.org and request an RA number and form to fill out. The RA number must be written on outside of the package, any packages without one will be refused and return back to you.
All returns or exchanges must be received back into our warehouse within 30 days of receiving your order.
All returned and exchanged items must be in unworn and in new condition.
All items received back to us that are not in its original new condition and packaging which includes cleanliness, may be subject to 20% restocking fee per item.
All previously worn items will not be eligible for replacement or refund.
We do not reimburse for the return shipping to the warehouse.
We will ship your exchange back to you free of charge one-time only.
All items must be shipped back to the warehouse, the warehouse is not open to public.
**Sale items are eligible for exchanges for size only ( if the size is available), the item must be the same style and color. No returns will accepted.
**Clearance sale items are a “FINAL SALE” no returns or exchanges will be accepted.
All international exchanges will be shipped back to you via USPS international. WE ARE NOT RESPONSIBLE FOR ANY CUSTOM/ IMPORT TAXES FEES INCURED.
We cannot reimburse customs fees for returns or exchanges. You may follow the procedure for recouping taxes and duties in the recipient country. If you would like more information regarding customs fees, please contact your local Post Office.
All purchases made during these times are eligible for exchanges for size only ( if the size is available), the item must be the same style and color. No returns will be accepted.
*Clearance sale items are a “FINAL SALE” no returns or exchanges will be accepted.
All returns and exchanges must be returned back to us within 30 days of receiving your order.
All returns will incur a 25% per item restocking fee.