RETURNS & EXCHANGE POLICY
Please write to customer service at firstname.lastname@example.org and request an RA number and form to fill out. The RA number must be written on outside of the package, any packages without one will be refused and return back to you.
All returns or exchanges must be received back into our warehouse within 30 days of receiving your order.
All returned and exchanged items must be in unworn and in new condition.
All items received back to us that are not in its original new condition and packaging which includes cleanliness, will be subject to a 25% restocking fee per item.
Shoes in worn condition will not be eligible for replacement or refund.
We do not reimburse for the return shipping to the warehouse.
We will ship your exchange back to you free of charge one-time only.
All items must be shipped back to the warehouse, the warehouse does not have public access.
*Last Call / SALE items (any style that is marked down and not full priced) are eligible for a one-time courtesy exchange for size only (if the size is available). No returns will be accepted. Last Call items are a “FINAL SALE” and will not be restocked.
All international exchanges will be shipped back to you via USPS international. WE ARE NOT RESPONSIBLE FOR ANY CUSTOM/ IMPORT TAXES FEES INCURRED.
We cannot reimburse customs fees for returns or exchanges. You may follow the procedure for recouping taxes and duties in the recipient country. If you would like more information regarding customs fees, please contact your local Postal Office.
All purchases made during these times are eligible for exchanges for size (only when the size is available), the item must be the same style and color. No returns will be accepted.
Productions: Theatre / Stylists /Playhouse / Costume or Set Department Purchases
We reserve the right to cancel any production orders without notice.
All orders placed are a FINAL SALE / Unfortunately there are no returns or exchanges. There are no exceptions.
Our brand focuses on creating shoes in small lots. Purchasing substantial orders for productions takes inventory from the common customer who purchases shoes for their personal joy. Please be courteous and thoughtful of merchandise when ordering.