RETURNS & EXCHANGE POLICY

For exchanges / returns please fill out the form that is included in your package. If by chance a form is not included in your package, please include the following information with your return. 

1. Customer Name / Order # 

2. State if this is a return or exchange and if this is an exchange, please fill out the size you request by return. If at the time of accepting your exchange / return your size is not available, you will be refunded for that style. 

All returns or exchanges must be received back into our warehouse within 30 days of receiving your order.

All returned and exchanged items must be in unworn and in new condition. You must pack the original shoe box in another outside box as the original box must be in new intact condition. 

All items received back to us that are not in its original new condition and packaging which includes cleanliness, will be subject to a 25% restocking fee per item.

Shoes in worn condition will not be eligible for replacement or refund.

Returns initiated, but not deemed after inspection resalable at full retail value - including pairs with scuffed outsoles, will not be processed. Customers will be notified and will be responsible for re-claiming their shoes. 

We do not reimburse for the return shipping to the warehouse.

We will ship your exchange back to you free of charge one-time only.

All items must be shipped back to the warehouse, the warehouse does not have public access. 

 RESTOCKING FEES FOR LARGE ORDERS

When a large order is placed and is returned for a refund within the 30 day return period (if the items were full priced without discount) there will be a restocking fee of 25% of the total order. Please understand that placing large orders for such a small brand like ours takes away the opportunity for us to offer these shoes to our customers. This takes almost a 30+ day turn around time as each pair of shoes need to be inspected and sanitized / cleaned and returned into stock for purchase again. Please be considerate when placing large orders as we really don't want to add this charge but is very unfair to us and our customers. 

 INTERNATIONAL

All international exchanges will be shipped back to you via USPS / DHL international. WE ARE NOT RESPONSIBLE FOR ANY CUSTOM/ IMPORT TAXES FEES INCURRED.

We cannot reimburse customs fees for returns or exchanges. You may follow the procedure for recouping taxes and duties in the recipient country. If you would like more information regarding customs fees, please contact your local Postal Office.

Productions: Theatre / Stylists / Personal or Professional Photoshoots / Costume Shops and or Set Department Purchases

We reserve the right to cancel any production orders without notice.

Our brand focuses on creating shoes in small lots. Purchasing substantial orders for productions takes inventory from the common customer who purchases shoes for their personal joy. Please be courteous and thoughtful of merchandise when ordering.