FAQ's
Where are you located? Where do you ship from?
We are designed & based in sunny Southern California. All orders placed on baitfootwear.com ships from our Southern California location.
Are your shoes Vegan?
Yes! It brings us joy to offer 100% vegan-friendly styles. We labored to provide our customers with a full line of beautiful shoes manufactured to contain no animal products. Browse our brand & complete collection of styles worry-free.
Are you a sustainable company?
All our styles are hand constructed in small batches. We choose readily available raw materials, which come from ethical suppliers. Our materials are not mass-produced & often are also made in small batches. Our shoes are manufactured in China, at a small thriving handmade family-owned factory compliant with governmental labor laws overseas.
Do you have UK / AU stockists?
Sadly, No. We currently do not have any stockists in the United Kingdom or Australia. Recent shifts & increases in customs fees have made it a challenge for boutique shops to carry our styles overseas. Although we do not have U.K. or A.U. stockists, we do have a limited number of European stockists for a list; please contact our customer service.
Do you have a physical location?
As of May 2020, we are 100% online. If we re-open a physical location, we will be sure to make the announcement. Please sign up for our newsletter for B.A.I.T. Footwear announcements.
Do you offer gift cards?
Yes! Click here to purchase a gift card.
Shoe Sizing
What is your size range?
We design every style in U.S. sizes 6-10. We offer size 11 in a select range of styles. Please see recommendations of sizing up or down under each style description.
Returns & Exchanges
Please read our return / exchange policy.
Productions: Theatre / Stylists / Personal or Professional Photoshoots / Costume Shops and or Set Department Purchases
We reserve the right to cancel any production orders without notice.
All orders placed are a FINAL SALE. There are no exceptions.
Our brand focuses on creating shoes in small lots. Purchasing substantial orders for productions takes inventory from the common customer who purchases shoes for personal joy. Please be courteous and thoughtful of merchandise when ordering.
Shipping
How do you calculate shipping costs?
Shipping costs are based on location & weight. We ship all our styles in their iconic striped shoebox and pack them within a larger box for safe transport. We do not profit from any shipping costs. All orders over $50 will ship for free within the continental U.S. excludes Hawaii, Alaska, and U.S. Virgin Islands.
Which carrier options do you offer?
We calculate the best rate and offer various shipping options. For domestic orders, we offer U.P.S. & U.S.P.S. shipping. For international orders, we offer DHL & U.S.P.S. international shipping.
Do you offer curbside pickup?
We do not offer curbside pickup. All orders placed online are shipped out in a timely manner for you to enjoy in the comfort of your home.
I've been charged import/duty fees, can you cover the expense?
If you are ordering from outside of the U.S., there might be additional fees for you to receive your package. Customs & import fees are the responsibility of the buyer & vary from country to country. We do not profit from duties & recommend communicating with your customs provider for an idea of the duty charge. Read additional information by clicking here.
To avoid duty fees, can my international package be labeled as a gift?
Unfortunately, not. It is against the law to label an item purchased from a business as a gift.
How long does it take for my order to ship from your warehouse?
It takes 1-3 business days for your orders to process & then ship. We process orders Monday-Friday; processing time excludes weekends and holidays. Please allow for extended processing times during promotional sales. Processing time does not include shipping transit time.
Do you offer express shipping?
Yes! We offer express shipping via U.S.P.S. express shipping. If your order is placed before 10 am PST, your order will ship out the same day. Any orders placed after 10 am PST will be shipped out the following day. Express shipping usually takes 1-2 business days for delivery, but please check the carrier website for specifics.