FAQ's

Where are you located? Where do you ship from?
We are designed & based in sunny Southern California. All orders placed on baitfootwear.com ship from our Southern California location.

Are your shoes Vegan?
Yes! It brings us joy to offer 100% vegan-friendly styles. We labored to provide our customers with a full line of beautiful shoes manufactured to contain no animal products. Browse our brand & complete collection of styles worry-free.

Are you a sustainable company?
All our styles are hand constructed in small batches. We choose readily available raw materials, which come from ethical suppliers. Our materials are not mass-produced & often are also made in small batches. Our shoes are manufactured in China, at a small thriving family-owned factory compliant with governmental labor laws overseas.

Do you have UK / AU stockists?
Sadly, No. We currently do not have any stockists in the United Kingdom or Australia. Recent shifts & increases in customs fees have made it a challenge for boutique shops to carry our styles overseas. Although we do not have U.K. or A.U. stockists, we do have a limited number of European stockists for a list; please contact our customer service. 

Do you have a physical location?
As of May 2020, we are 100% online. If we re-open a physical location, we will be sure to make the announcement. Please sign up for our newsletter for B.A.I.T. Footwear announcements. 

Does B.A.I.T. offer wholesale?
We offer wholesale on a per case basis. Contact us via email at julie@baitfootwear.com for inquiries.

Do you offer gift cards?
Yes! Click here to purchase a gift card.


Shoe Sizing

What is your size range?
We design every style in U.S. sizes 6-10. We offer size 11 in a select range of styles. If you are unsure or need assistance finding the best size for you, please contact our customer service via email at service@baitfootwear.com.

I don't know my U.S. shoe size do you offer a size chart?
We find that even the best size conversion charts vary. If you are new to our brand or are inquiring about the best fit for a style, please contact our customer service via email at service@baitfootwear.com for help on the best size for you.


Returns & Exchanges

Do you accept returns?
We offer returns and exchanges for full-price items that are in unworn, new condition. Last Call items/ Clearence items are final sale and cannot be exchanged or returned. We offer a one-time courtesy exchange for size only if available.  Please write to customer service at service@baitfootwear.com for an R.A. number to return or for an exchange. Click here for more detailed information.

I purchased a shoe during a promotional sale, can I return it?
Promotional sale items are eligible for exchange only. Unfortunately, clearance items / last call items are final sale and cannot be exchanged or returned. For concerns involving returns, please reach our customer service via email at service@baitfootwear.com. Click here for a contact form.

My size did not work out, can I exchange it for a different size?
Yes! We can offer a shoe size exchange for the same shoe style or shop credit on a per-case basis. Please write to customer service at service@baitfootwear.com for more information on your return or exchange.

Similarly, returns or exchanges must be mailed back to us.

Can I drop-off my return/exchange in person?
Our office does not have direct access to the public. Returns or exchanges must be mailed back to us.

Productions: Theatre / Stylists / Costume or Set Department Purchases
We reserve the right to cancel any production orders without notice.
All orders placed are a FINAL SALE. There are no exceptions. 

Our brand focuses on creating shoes in small lots. Purchasing substantial orders for productions takes inventory from the common customer who purchases shoes for personal joy. Please be courteous and thoughtful of merchandise when ordering.


Shipping

How do you calculate shipping costs?
Shipping costs are based on location & weight. We ship all our styles in their iconic striped shoebox and pack them within a larger box for safe transport. We do not profit from any shipping costs. All orders over $100 will ship for free within the continental U.S. excludes Hawaii, Alaska, and U.S. Virgin Islands.

Which carrier options do you offer?
We calculate the best rate and offer various shipping options. For domestic orders, we offer U.P.S. & U.S.P.S. shipping. For international orders, we offer DHL & U.S.P.S. international shipping.

Do you offer curbside pickup? 
We do not offer curbside pickup. All orders placed online are shipped out in a timely manner for you to enjoy in the comfort of your home. 

I've been charged import/duty fees, can you cover the expense?

If you are ordering from outside of the U.S., there might be additional fees for you to receive your package. Customs & import fees are the responsibility of the buyer & vary from country to country. We do not profit from duties & recommend communicating with your customs provider for an idea of the duty charge. Read additional information by clicking here.

To avoid duty fees, can my international package be labeled as a gift?
Unfortunately, not. It is against the law to label an item purchased from a business as a gift.

How long does it take for my order to ship from your warehouse?
It takes 1-3 business days for your orders to process & then ship. We process orders Monday-Friday; processing time excludes weekends and holidays. Please allow for extended processing times during promotional sales. Processing time does not include shipping transit time.

Do you offer express shipping?
Yes! We offer express shipping via U.S.P.S. express shipping. If your order is placed before 10 am PST, your order will ship out the same day. Any orders placed after 10 am PST will be shipped out the following day. Express shipping usually takes 1-2 business days for delivery, but please check the carrier website for specifics.